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Patient Care Services

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About Us

Patient Care Services (PCS)

Vision

To be an invaluable resource to the Department of Veterans Affairs in providing leadership in clinical care and promoting the best possible health for our Nations’ Veterans. We are dedicated to applying the principles behind I CARE – Integrity, Commitment, Advocacy, Respect and Excellence – to each and every program we have and service we provide. Our Program service areas are fully committed to providing patient centered care that is personal and proactive. We are leaders in the development of a team approach to health care for Veterans and our PCS staff works in collaboration with other key program offices throughout VHA on an ongoing basis.

Mission

PCS is dedicated to ensuring the full continuum of health services: health promotion and disease prevention, screening and diagnosis, treatment of common medical and surgical conditions, management and occupational and deployment-related environmental exposures, rehabilitation, palliative care and continually monitoring the health of our patient and employee populations for opportunities to improve our services. Through policy and program development we aim to deliver those services with dignity and respect, utilizing innovative approaches and interdisciplinary collaboration among VHA and external partners.

Patient Care Services (PCS) National Program Offices

PCS leads thirteen national program offices of service areas/programs, comprising a total of 52 unique parent and sub-specialty offices who work on behalf of our 9M Veterans at VA Healthcare System across the country.  PCS provides care through policy and program development and oversite that promotes dignity and respect, and is achieved by utilizing innovative approaches and technologies through interdisciplinary collaboration both within and outside of VA.

PCS Programs

Care Management & Social Work
• Caregiver Support Program
• Geriatrics & Extended Care
• Veterans Exposure Team – Health Outcomes Military Exposures (VET-HOME portal)
• Health Outcomes Military Exposures
• National Center for Health Promotion & Disease Prevention (NCP)
• National Center for Ethics in Health Care (NCEHC)
• LGBTQ+ Health Program
• Office of Health Equity
• Office Patient Centered Care & Cultural Trans (Whole Health)
• Office of Rural Health
• Public Health National Program Office
• Pharmacy Benefits Management
• Physician Assistant Services
• Rehabilitation and Prosthetics Services