Patient Care Services
Patient Aligned Care Team (PACT)
PACT is the cornerstone of the New Models of Care initiative that is intended to transform the way Veterans receive care. PACT assists VHA in transforming Veterans' care by providing patient-driven, proactive, personalized, team-based care focused on wellness and disease prevention resulting in improvements in Veteran satisfaction, improved healthcare outcomes, and costs. The PACT model is built on the well-known concept of the patient-centered medical home staffed by high-functioning teams.
What is PACT?
A Patient Aligned Care Team (PACT) involves each Veteran working together with health care professionals to plan for the whole-person care and life-long health and wellness.
They focus on:
How Does a PACT Function?
A PACT is a partnership between you and your health care team to ensure you receive whole-person care. This is personalized care to meet your individual health care goals. Your care team looks at all aspects of your health with emphasis on prevention and health promotion.
A PACT offers many ways to access health care. In addition to personal visits with your primary health care provider, you may schedule visits with other members of your team. You also may have access to group clinics and educational seminars, plus a wealth of information on the web through MyHealtheVet. Also, you can communicate with members of your PACT by telephone or through Secure Messaging via MyHealtheVet.
A PACT achieves coordinated care through collaboration. All members of your team have clearly defined roles. They meet often to talk with you and each other about your progress toward achieving your health goals. The focus is on building trusted, personal relationships resulting in coordination of all aspects of your health care.
A PACT uses a team-based approach. You are the center of the care team that also includes your family members, caregivers, and your health care professionals—primary care provider, nurse care manager, clinical associate, and administrative clerk. When other services are needed to meet your goals and needs, another care team may be called in.