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Patient Care Services


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About Us

Office of Patient Care Services (PCS)
Leading VHA to Excellence in Clinical Care and Health Care Delivery

To be an invaluable resource to the Department of Veterans Affairs in providing leadership in clinical care and promoting the best possible health for our Nations’ Veterans.

PCS is dedicated to ensuring the full continuum of health services: health promotion and disease prevention, screening and diagnosis, treatment of common medical and surgical conditions, management and occupational and deployment-related environmental exposures, rehabilitation, palliative care and continually monitoring the health of our patient and employee populations for opportunities to improve our services. Through policy and program development we aim to deliver those services with dignity and respect, utilizing innovative approaches and interdisciplinary collaboration among VHA and external partners.

PCS Annual Report
The PCS Annual Report provides an overview of PCS’s Service areas and key programs, to include top accomplishments. PCS provides care through policy and program development that promotes dignity and respect, and is achieved by utilizing innovative approaches and technologies.
PCS Annual Report (2MB, PDF)

PCS Annual Report

PCS supports the five "Priorities" for the Veterans Health Administration (VHA) as put forth by Dr. David Shulkin VHA's Under Secretary for Health.
(1) Improved Access
(2) Increased Employee Engagement
(3) Consistency of Best
(4) Rebuilding the Trust of American Public
(5) Building a High-Performing NetworkIcare logo

PCS embraces the five "Core Values" for all of our employees. We need values in place as the "backbone" for our health care system.
- Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
- Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
- Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
- Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
- Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them