Patient Care Services

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     The Office of Patient Care Services (PCS) in Veterans Health Administration is dedicated to ensuring the full continuum of health care, which comprises health promotion, disease prevention, diagnostics, therapeutic and rehabilitative care, recovery and palliative care. PCS provides care through policy and program development that promotes dignity and respect, and is achieved by utilizing innovative approaches and technologies through interdisciplinary collaboration both within and outside of VHA.
    The PCS Vision is to be an invaluable resource to the Department of Veterans Affairs. We are dedicated to applying the principles behind I CARE – Integrity, Commitment, Advocacy, Respect and Excellence – to each and every program we have and service we provide. Our Program service areas are fully committed to providing patient centered care that is personal and proactive. We are leaders in the development of a team approach to health care for Veterans and our PCS staff works in collaboration with other key program offices throughout VHA on an ongoing basis.

Veterans Crisis Line OperatorVeterans Crisis Line

The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text. Veterans and their loved ones can call 1-800-273-8255 and Press 1, chat online, or send a text message to 838255 to receive confidential support 24 hours a day, 7 days a week, 365 days a year. Support for deaf and hard of hearing individuals is available


SimLEARN is VHA’s national program for advancing clinical simulation training, education and research across VHA. This training now includes Out of Operating Room Airway Management (OOORAM).
Urgent and emergent airway management is often required outside of an operating room. It is critical that appropriate individuals who respond to the airway management needs of the patient are trained and qualified to perform airway management. OOORAM training targets clinical simulation educators and instructors across varied disciplines that have significant experience in dealing with or overseeing OOORAM, as well as a substantial role or responsibility for performing airway management training. Additional information can be found at SimLEARN's web site

eKidney logoVA eKidney Clinic

The VA eKidney Clinic is now available! The eKidney Clinic offers patient education through interactive virtual classrooms where Veterans can learn how to take care of their kidneys and live a good life with kidney disease.  Information about related conditions, associated nutrition, laboratory, pharmacy, treatment, and social work services is provided and covers various aspects of kidney disease. The tool conveys complicated clinical information in an understandable way by effectively using video and animation, organizing content into manageable segments, and allowing patients and family members to work at their own pace and assess their understanding. Veterans can easily share information about possible treatment options with family members and caregivers who may not be able to participate in clinic visits, identify the pros and cons of various treatment options, and select among the options based on their priorities and lifestyle needs. Please visit the VA eKidney Clinic website.      


    We also are poised to face the challenges of the Affordable Care Act and to support VHA’s strategic plan to promote health and wellness. PCS has 17 service areas/programs and more than 1,700 employees whose dedication and commitment to excellence can be seen in their work on behalf of Veterans each and every day.  Detailed Listing for each Program Office 

  • Care Management & Social Work Services
  • Diagnostic Services
  • Geriatrics and Extended Care Services
  • Lesbian Gay Bisexual and Transgender (LGBT) Care
  • Medical Director SimLEARN
  • Mental Health Services
  • National Center for Health Promotion/Disease Prevention Services
  • National Health Physics Program
  • Pharmacy Benefits Management
  • Physician Assistant Services
  • Primary Care Services
  • Radiation Oncology Program
  • Rehabilitation and Prosthetic Services
  • Specialty Care Services
  • Spinal Cord Injuries/Disorders
  • Telehealth Services
  • Women’s Health Services

Learn about posttraumatic stress disorder (PTSD) from Veterans who live with it every day. Managing Your Prescription Refills VA Caregiver Support

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