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Patient Care Services

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Primary Care

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VA Primary Care

PC LogoPrimary Care (PC) gives eligible Veterans easy access to health care professionals familiar with their needs.

PC provides long-term, patient-provider relationships, coordinates care across a spectrum of health services, eduates, and offers disease prevention programs. Primary Care now serves as the foundation of VHA health care and became the first point of contact with the health care system for Veterans enrolled in Veterans Health Administration (VHA).

Primary Care also oversees implementation of VHA’s patient-centered medical home model, the Patient Aligned Care Team (PACT). VA Primary Care honors America’s Veterans by providing quality and accessible primary care to all Veterans through PACT, placing the Veteran at the center of their health care team.

Primary Care promotes team based, patient-centered care focusing on a personalized, integrated, comprehensive, and coordinated approach to health care. Primary Care actively partners with other VHA offices to develop and evaluate innovative programs that integrate VHA resources into the PACT model.

Your Care Team

Your VA primary care provider and PACT team -

Services and Programs

Other national programs and services provided under Primary Care include:

  • Clinical Resource Hubs (CRH) are VISN-owned and -governed programs that provide support to increase access to VHA clinical services for Veterans when local facilities have gaps in care or service capabilities. All 18 VISNs have an established CRH which is supported by a multidisciplinary leadership team.
  • Primary Care-Mental Health Integration (PCMHI) promotes full incorporation of mental health staff into the PACT allowing provision of depression, anxiety, PTSD, and substance abuse services without the need of a separate Mental Health Consult to a new health provider located outside of the PACT clinic area.
  • Post-Deployment Integrated Care (PDIC) features the development of specialized PACTs with expertise and training in syndromes common to returning combat Veterans, such as depression, substance abuse, PTSD, chronic pain, sleep disorders, and anxiety. These teams are typically well staffed with social workers, and mental health and behavioral specialists allowing comprehensive care within the PACT itself.  Overview: Advancements in VA Primary Care

Mission, Vision, & Values

PC Mission Vision and Values