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Patient Care Services

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Access to Care - PACT

PACT Home Link Partnerships Link PACT Access Link Coordinated Care Link Team-Based link Resources link

The second component of PACT is "enhanced access to care."

The PACT model of care improves a Veteran's access to health care in many ways. In addition to personal visits with primary care providers, Veterans may schedule visits with other health care professionals who are members of their care team.

With the PACT approach, Veterans also have access to group clinics and educational seminars. They can speak with members of their PACT over the phone or through MyHealtheVet’s online secure messaging feature.

Telephone Care

Access to telephone care 24 hours a day, 7 days a week (24/7) is a VHA Health Care Service Standard. Beginning in 1994, VHA provides a telephone care policy, and sets goals and standards for telephone care for continuous improvement. Telephone care is a critical component in providing our nations Veterans with a high-quality, satisfying health care experience. VHA is committed to improving telephone care processes and practices nationwide.


MyHealtheVet is a comprehensive website where Veterans can access a wealth of VA health care information and services. MyHealtheVet provides trusted, secure, and current health education information and resources, in addition to benefits details. Veterans who are already registered MyHealtheVet users can create and maintain their own web-based personal health record. Through the new VA Blue Button, MyHealtheVet users can view, print, or download their personal health records and share with their health care PACT professionals or trusted caregivers.

Technology is another valuable tool used by PACT to communicate and access information. It is also used to measure the quality of care and the level of patient satisfaction.